Contact us

Support/Technical questions

Please first search in our FAQ/Knowledgebase to check if your question has already been answered: https://support.countermail.com/kb/
If you can't find your support answer, create a new Support ticket.
Our public PGP-key for our support email can be found here.

If the answer to your question is already in our FAQ we may not answer you.
To create a new support ticket:https://support.countermail.com/open.php

Payment/Billing questions

Email to:
Only payment questions will be answered on the email above.

Legal questions

In the FAQ below you can find most answers regarding legal/jurisdiction questions:
https://support.countermail.com/kb/faq.php?id=56
Otherwise, email to:
Only legal questions will be answered on the email above.




The following email is only used for catching servers sending unwanted emails p0th0ney@countermail.com, do not use this email.

Last update

Sep 15, 2026 (ChangeLog)

News

2026-09-13

Changed our SSL/TLS certificate.

2026-03-12

Changed DNS record for DANE.

2025-11-05

Some accounts have corrupt index files


2025-04-30

Fixed delivery problems for some providersemail.

2024-06-18

BTC payment disabled for new accounts.

2024-04-05

Session error, read more here..

2024-03-26

Updated one FAQ about email decryption/moving emails

2024-03-17

Domain-owners!: Setup your domain correctly

2024-03-14

Slow servers.. Updated!

2024-03-05

Our servers was upgraded today, read more here..

2024-02-04

Fixed issue with invitations

2023-03-31

Planned server relocation